If you have any complaints about the service provided to you, you should take the following steps.

• Contact us and tell us about your complaint.
• If your adviser has not satisfactorily resolved your complaint within 3 days, please contact our Complaint Resolutions team at the following address: Attn: Complaint Resolutions Manager, Vostro Private Wealth, 49 Cardigan Place, Albert Park VIC 3206

• Please mark the envelope “Notice of Complaint”.
• If the complaint can’t be resolved to your satisfaction, or you have not received a response within 45 days, you have the right to refer the matter to Australian Financial Complaints Authority (AFCA).

They can be contacted on 1800 931 678, or you can write to them at:

• AFCA Service Complaints Australian Financial Complaints Authority GPO Box 3, Melbourne VIC 3001
• info@afca.org.au
• https://www.afca.org.au/